Director of Marketing Communications - JW Marriott Grosvenor House London

Located in the heart of Mayfair overlooking Hyde Park, JW Marriott Grosvenor House is one of London's most distinguished luxury hotels. With a heritage spanning nearly a century, the hotel has long been synonymous with exceptional service, world-class events and refined hospitality. As part of the prestigious JW Marriott brand, we create meaningful experiences designed to help guests focus on feeling whole, while delivering the elevated standards expected from one of the world's leading luxury hospitality brands.

We are seeking an accomplished Director of Marketing Communications to lead the strategic storytelling, reputation management and brand positioning of this iconic destination. This is an opportunity to shape how one of Marriott International's flagship properties is presented to guests, media, stakeholders and global audiences.

 

About the Role

As Director of Marketing Communications, you will be responsible for developing and executing an integrated communications, public relations and marketing strategy that drives awareness, enhances reputation and supports commercial performance across all areas of the hotel.

Working closely with the Executive Committee, commercial leadership teams and Marriott's regional and corporate partners, you will ensure that every communication reflects the distinctive voice of JW Marriott Grosvenor House. From media relations and content creation to digital presence, social engagement and crisis communications, you will oversee a broad and influential portfolio that directly contributes to revenue growth and brand equity.

This role requires both strategic vision and hands-on leadership, guiding a high-performing team while identifying innovative opportunities to elevate the hotel's profile within the luxury travel, dining and events sectors.

 

Key Responsibilities

• Develop and implement a comprehensive marketing communications and public relations strategy aligned with business objectives and revenue goals
• Strengthen brand awareness and market positioning through impactful media relations, storytelling and communications initiatives
• Lead all public relations activity, including press engagement, journalist visits, media partnerships, familiarisation trips and industry events
• Oversee digital communications, website content, social media platforms and online reputation to maximise audience engagement and commercial impact
• Partner with Sales, Revenue, Food & Beverage and Events teams to support demand generation across all business segments
• Ensure all communications, collateral, photography, signage and guest-facing content consistently reflect JW Marriott brand standards
• Build trusted relationships with media, influencers, community partners, owners and key internal stakeholders
• Provide strategic counsel and leadership during sensitive issues or crisis communications, protecting and strengthening the hotel's reputation

 

The Ideal Candidate

You are an experienced marketing and communications leader with a passion for luxury hospitality and a strong understanding of how powerful storytelling drives commercial success.

You will bring significant experience in public relations, communications or luxury hospitality marketing, coupled with exceptional written and verbal communication skills. Commercially minded and highly influential, you have the ability to balance creativity with performance, using insight and market understanding to deliver measurable results. Experience managing media relationships, digital channels, high-profile events and stakeholder engagement is essential.

Most importantly, you are an inspiring people leader. You build strong relationships, encourage collaboration, champion innovation and act as a true brand ambassador, ensuring every interaction reflects the values and standards of both JW Marriott and Marriott International.

 

Why Join Marriott International

At Marriott International, you will join the world's largest hospitality company, offering unrivalled opportunities for professional growth across a portfolio of industry-leading brands.

We are committed to developing our people through world-class learning, leadership development and global career mobility. As part of JW Marriott Grosvenor House, you will collaborate with talented professionals who are passionate about excellence, innovation and creating memorable guest experiences.

This is an opportunity to influence the reputation and success of one of London's most iconic luxury hotels while building a rewarding career within a globally recognised organisation.

 

Shape the Next Chapter

If you are a strategic communicator, innovative marketer and exceptional relationship builder ready to make a lasting impact, we invite you to explore this opportunity with JW Marriott Grosvenor House.

Join us and help tell the story of a legendary London destination, creating compelling experiences and meaningful connections that inspire guests, associates and audiences around the world.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.