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Customer Service Officer

Majid Al Futtaim
  • Dubai, UAE
  • Salary not disclosed
  • Employment type: Full-time

For international applicants

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In these Gulf countries the employer normally applies for the work visa and residence permit. This is how hiring works there, not an offer written in the posting, and it applies only to these locations.

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About the employer

Majid Al FuttaimPosted on the employer’s careers page · careers.majidalfuttaim.com

Working in UAE

Possible country route: Employer-sponsored work residence / Golden Visa. Standard employment residence is applied for by the employer. Golden Visa is a separate long-term route with category-specific eligibility; it is not included in every relocation offer.

Depends on the emirate, entry permit, work permit, medical checks and residence issuance. Confirm a dated plan with the employer and issuing authority.

What to check before applying
  1. Confirm the employment route. Ask which authority handles the work permit and residence.
  2. Verify costs and offer. For standard overseas hiring, official guidance assigns recruitment and residence processing costs to the employer.
  3. Complete arrival formalities. Follow the medical and Emirates ID instructions for your route.
Official immigration guidance ↗

Reviewed 2026-10-14. Country routes are context, not a confirmation that this vacancy or your passport qualifies.

Description (EN)

JOB TITLE
Global Snow - Customer Service Officer | MAF Entertainment | Slope

ROLE SUMMARY
The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the Leisure, Entertainment and Cinemas business.

ROLE PROFILE

  • Deliver excellent customer service by engaging with guests professionally, promoting offers, and resolving complaints through the correct escalation process.
  • Demonstrate strong product knowledge and assist customers with bookings, sales, and inquiries.
  • Support revenue growth through effective upselling and cross-selling techniques.
  • Handle cash transactions accurately, ensuring correct change and compliance with cash handling procedures.
  • Maintain food hygiene and safety standards to ensure all food and beverages are served safely.
  • Monitor inventory, conduct stock checks, and ensure proper storage of equipment and supplies.
  • Follow all Health, Safety, and Environment (HSE) policies, including PPE usage, SOP compliance, incident reporting, and child safeguarding procedures.
  • Work collaboratively with team members, adhere to company policies and standards, and support additional operational duties as required.


REQUIREMENTS

  • Minimum High School Certificate required.
  • 0-3+ years of experience in F&B, Customer Service, Retail, or Hospitality is preferred.
  • Strong customer service orientation with a focus on guest satisfaction.
  • Excellent verbal and written communication skills.
  • Team-oriented, energetic, friendly, and outgoing personality.
  • Basic English proficiency and computer literacy required.

Never pay a recruiter for a job offer or a visa promise. Check the original posting and employer identity before sharing documents. Pay any legitimate government visa fees only through official channels. Never pay for a job: the law in the UAE

Published 63 days ago

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