Air Import Agent

Responsible for the efficient handling of international air import shipments, ensuring high service quality, operational excellence, and customer satisfaction. The role requires close collaboration with customers, overseas offices, carriers, and internal stakeholders while maintaining compliance with company procedures and performance targets.

Key Responsibilities ​

• Manage and coordinate daily air freight import shipments from arrival through final delivery.
• Monitor shipment status and ensure timely execution of all operational activities.
• Communicate proactively with customers, overseas offices, airlines, service providers, and internal departments in both German and English.
• Ensure compliance with internal processes, customer requirements, and industry regulations.
• Maintain and achieve internal and customer-specific KPI targets.
• Provide regular shipment updates and proactively manage exceptions, delays, and service disruptions.
• Identify operational challenges and implement effective, customer-focused solutions.
• Ensure all shipments are billed accurately, completely, and within required timelines.
• Review transportation costs and supporting documentation to ensure proper invoicing.
• Handle customer inquiries, escalations, and claims professionally and efficiently.
• Coordinate closely with customs brokerage, transportation, warehouse, and commercial teams.
• Maintain accurate and timely data entry within the operational systems.
• Support continuous improvement initiatives aimed at enhancing service quality, productivity, and operational efficiency.

Skills & Competencies

• Strong customer and service orientation.
• Excellent communication skills with the ability to work effectively in an international environment.
• Proactive approach towards customers, colleagues, and management.
• Goal-oriented and results-driven mindset.
• Strong problem-solving and solution-oriented thinking.
• Ability to work under pressure and manage multiple priorities.
• High level of accuracy, accountability, and attention to detail.
• Team player with a collaborative and professional attitude.

Key Success Factors

• Consistently achieving operational and customer KPI targets.
• Delivering exceptional customer service through proactive communication.
• Ensuring accurate and timely billing of all services.
• Demonstrating ownership and accountability for shipments and customer requirements.
• Maintaining strong collaboration with global offices and internal stakeholders.
• Identifying opportunities for process improvements and operational efficiencies

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

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