Housekeeping Supervisor - W Edinburgh

Housekeeping Supervisor

W Edinburgh

At W Hotels, we do things differently. We are bold, curious and unapologetically ourselves. Our people bring energy, creativity and personality to everything they do. We celebrate individuality and encourage fresh thinking. Here, your ideas have a voice. Your ambition has room to grow. And no two days look the same. We challenge convention and push hospitality forward.  

As part of the Marriott International family, W Hotels offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.   

Position Summary

The Style Supervisor (Housekeeping) plays a key role in ensuring the highest standards of cleanliness and presentation across guest rooms, public areas, and back-of-house spaces. Reporting to the Style Manager, this position oversees daily housekeeping operations, supports team development, and ensures exceptional guest experiences through effective leadership and operational excellence. 

What You'll Do

• Inspect guest rooms after cleaning to ensure quality and brand standards are consistently achieved. 
• Update room status information accurately in OPERA and support efficient room allocation. 
• Prioritise room cleaning activities to maximise operational efficiency and guest satisfaction. 
• Supervise the day-to-day operation of the Style (Housekeeping) department. 
• Support, coach, and lead housekeeping associates while serving as a role model within the team. 
• Train Room Attendants, Public Area Attendants, and Porters to become experts in their roles. 
• Take ownership of guest concerns and ensure timely and effective resolution. 
• Coordinate with Front Office and Engineering teams to ensure guest requests and maintenance issues are addressed promptly. 
• Ensure compliance with all health, safety, and operational procedures. 
• Act as a W Brand Ambassador, bringing the brand's personality and service culture to life in every interaction. 

What You'll Bring

• Previous experience within a luxury, lifestyle, or five-star hotel environment. 
• Strong organisational and multitasking abilities. 
• Excellent attention to detail and commitment to maintaining high standards. 
• Confidence interacting with guests and handling service recovery situations. 
• Strong verbal and written communication skills in English. 
• Proven leadership skills with the ability to motivate and support team members. 
• A positive attitude and proactive approach to problem-solving. 
• Passion for hospitality and delivering exceptional guest experiences. 
• Ability to work effectively in a fast-paced and dynamic environment. 
• Commitment to teamwork, operational excellence, and brand standards. 

Our Benefits

At Marriott, we put people first — it’s one of our distinctive core values. 

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide. 
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• World-class training and development programmes, including leadership development opportunities. 
• Unlimited local and international career opportunities within Marriott International. 
• Wellness and mental health support programmes. 
• Discounted accommodation, food, and beverage at over 9,000 Marriott properties worldwide. 
• Friends and family travel discounts. 
• Access to specially curated retail and lifestyle discounts. 
• A dynamic, inclusive, and supportive working environment.

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

 

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.