Learning and Development Manager - JW Marriott Grosvenor House

Be part of our award winning team at one of Europe’s most iconic and prestigious five star hotels

JW Marriott Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 95th anniversary in 2024. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. Our guests are able to experience modern luxury in a place where they can be mindful and present, indulge in the inspired service and nourishing surroundings. 

We are currently recruiting for Learning and Development Manager. Join our amazing and diverse team and grow your career with Marriott International, the world’s largest and most celebrated hospitality brand. 

As a Learning and Development Manager (L&D), you’ll identify training and development needs of hotel associates, provide a consistent high standard of training to the whole hotel to achieve business goals. You will drive and communicate JW Marriott and Marriott International brand values. All training and development activities are strategically linked to the organization’s mission and vision to ensure the highest levels of operational quality assurance is achieved. 

Training programs focus on a variety of topics including product knowledge, company and brand philosophy, health and safety, customer service and leadership skills.

Experience: 

• Previous L&D experience, ideally within the hotel industry. 
• Passion for designing and delivering training whilst supporting our L&D strategies. 
• Excellent grasp of L&D trends and best practices.
• Well-developed personal skills and project management skills. 
• User of Outlook, Word, Excel, PowerPoint – strong computer skills required. 
• Previous hotel operations experience preferred. 

Skills and Knowledge:

• Strong communication (verbal, listening, writing) and presentation skills with the ability to engage and inspire learners.
• Effective influence and coaching skills 
• Strong business acumen and focus on results. 
• Highly organized and efficient approach required 
• Stress tolerance, adaptability, and flexibility. 
• Maintain a high level of Integrity.
• Business acumen and focus on results. 

Education or Certification:

• Chartered Institute of Personnel and Development student (or similar) certification preferred or a willingness to study
• Trainer certification beneficial. 

What you’ll do as our newly appointed Learning and Development Manager

As the Learning and Development Manager, you will play a critical role in driving our people development strategy. You will ensure that every team member at JW Marriott Grosvenor House has the skills, knowledge, and confidence to deliver exceptional service, uphold our brand values, and grow within the company. This is an opportunity to make a real impact in a vibrant and fast-paced environment.

Key Responsibilities;

• Lead Orientation and service training sessions on a regular basis 
• Lead Leadership Development Programs designed for internal and external managers to develop future leaders and drive excellence in management practices.
• Champion Apprenticeships: Act as a champion for apprenticeships by leveraging initiatives to create opportunities for skills development and career growth across the organisation.
• Organise Training Plans: Support department leaders with their design and implementation of tailored training plans for employees at all levels, ensuring alignment with organisational goals and addressing skill gaps effectively.
• Manage and track the online training completions to ensure 100% compliance. 
• Develop and implement an organization-wide learning and development strategy.
• Evaluation and Improvement: Monitor the impact of training programs, collect feedback, and use data to refine and improve offerings.
• Succession Planning: Support leadership development and succession planning to build a strong pipeline of future leaders.
• Stay updated with the latest trends in L&D to bring innovative practices to the organization.

Rewards and lifestyle benefits:

• A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent
• Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels
• Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide
• 23 days holidays (exclusive of 8 Bank Holidays)
• 20% off across food and beverage outlets in Marriott properties worldwide
• Recognition programmes and associate awards to appreciate outstanding talent
• Wellbeing and community engagement activities on and off property
• Bike Scheme and Travel Ticket Loan available for all associates after probation
• Workplace Pension Scheme
• Meals on duty, uniform provided and laundered free of charge
• World class training and development programmes tailored to enhancing your skills and help you grow
• Work alongside talented, award winning and experienced hospitality professionals

What we’re looking for

• Great conversational skills and teamwork spirit
• Positive outlook and outgoing personality
• Ability to coach and motivate
• Service oriented demeanour
• Previous banqueting experience and good understanding of events operations

Connect your passions with a rewarding opportunity

You’re a hospitality enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.