Hotel Cleanliness Supervisor - London Marriott Hotel Canary Wharf

POSITION SUMMARY

Responsible for assigning and supervising the activities of Associates to ensure a high degree of excellence / maintenance in guest rooms, suites, corridors, fire exits, stairways, service area and service rooms on assigned areas / floors that are equal to the high level of guest and management expectations. 

Experience:

• Previous experience working in the industry preferred.

Skills and Knowledge 

• Strong Communication skills (verbal, listening, writing)
• Pro-active and reliable
• Able to work alone and within a team

Education or Certification 

• Good level of English essential

SPECIFIC DUTIES

• Smile, meet and greet each guest and Associate.
• Responsible for training of all Associates.
• Ensure all floors are stocked properly and adhere to all pars and that all Associates have the relevant tools for their job.
• Ensure all china and glass is in an excellent condition and is maintained at all times.
• Prepare worksheets for the day.
• Assist in issuing and control of keys and worksheets to Associates.
• Assigns special duties, e.g. VIP’s, spring cleaning, job of the day to Associates.
• Checks all vacant inspected rooms and reports any discrepancies to the Housekeeping Office immediately.
• Ensures that the standard of all rooms is equal to a high degree of excellence.
• Be responsible for the input of all status of guest rooms.
• Check Associates are adhering to the grooming standards.
• Inspect and complete inspection reports, self Brand Standard once a month, and all Associates to be checked as per BSA at least once a week.
• Supervises / documents the changing of any soft furnishings and any other upholstery in need of change, repair or cleaning.
• Assists in carrying out inventories of linen and other items in guest rooms as directed by the Housekeeping Manager and Director of Services.
• Ensure Associates are working at all times and that they are fully equipped with the supplies that they need to take care of the guest.
• Display hospitality skills when dealing with guests and Associates.
• Respond to all guest requests in a prompt and courteous manner.
• Develop a Team Spirit among the Housekeeping department.
• Attend all departmental meetings.
• Attend training sessions both internal and external.
• Reports all disciplinary and grievance matters immediately to Director of Services / Housekeeping Manager.

• Be familiar with Brand Standard SOP’s and LSOP’s.

       Health and Safety

• Reports to Director of Services / Housekeeping Manager any Health and Safety hazards.
• Reports immediately any accidents that may occur to Associates.
• In case of fire and bomb emergencies, assists in evacuating Associates and guests in their area to the assemble point.
• Ensure all Associates are conversant with the Hotels fire and bomb procedures.
• Ensure that fire regulations are maintained by making sure fire exits are not blocked.

• Keeps corridors clear of rubbish, soiled linen, extra beds, cots and any other service equipment.

  Maintenance and security

• Report all malfunctions on assigned floors to Engineering department. Follow up any reports taking further action if required.
• Ensure all Associates equipment is well maintained and in proper working order.
• Reports immediately any matters concerning the security of guest rooms to the Loss Prevention department.
• Ensures safety and return of all keys and bleeps.

• Ensure lost and found items are turned directly into Housekeeping and the lost property procedures are followed.

  Additional duties

• Covers for Late Housekeeper in their absence.
• Complies with set standards of behaviour, discipline and appearance within the hotel.
• Complies with Hotel’s Health and Safety procedures.

• Complete any special assignment directed by the Director of Services promptly.

   

OTHER 

• Performs other related tasks as assigned by management.
• Complies with Marriott International Hotels Limited Regional Office policies and procedures.
• Working hours as required to do your job but normally not less than 40 hours per week.