Senior/Lead, HR Business Partner, Operations

Location: Amsterdam

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Senior/Lead HR Business Partner - Operations  

Adyen is looking for a strategic yet hands-on Senior/Lead HR Business Partner to build and execute a people strategy for our global Operations organisation, based in Amsterdam. As a Lead HRBP, youʼll be part of the Operations Leadership Team, co-creating  and driving the people strategy across our global Operations domains and partnering closely with senior leaders and our Operations HRBPs to enable business success. Youʼll shape how teams grow, how leaders lead, and how employees thrive in a high-performance, high-growth environment. 

We welcome candidates with a range of Senior-level experience. Your exact level will be determined during the interview process, and we’ll discuss it with you openly along the way.

What youʼll do:

• Create and execute a people strategy for our 3 Operations Domains in partnership with regional Operations HRBPs. 
• Partner with leaders across Operations to create a people strategy that supports employee development, organizational growth, and alignment with Adyenʼs leadership values. 
• Provide strategic HR guidance and coaching to leaders on topics including performance management, feedback, employee relations, and engagement. 
• Use people data and insights to identify trends, spot challenges, and recommend data-driven improvements. 
• Support a culture of feedback, including guiding underperformance and improvement discussions with empathy and clarity. 
• Champion diversity, equity, and inclusion by supporting initiatives and cultivating inclusive team environments. 
• Be an advocate for Adyen employees, ensuring they thrive and grow within a high-performance, high-growth culture. 

Who you are:

• 8+ years of HRBP experience, in a fast-paced, global, matrixed organization, partnering with all levels of leadership.  
• Strong knowledge and experience supporting tech and product teams in an HR function including familiarity with engineering roles, agile methodologies, and the nuances of tech recruitment. 
• Deep expertise in HR practices, including performance management and employee relations.  
• Trusted advisor who builds strong relationships and thrives in an evolving, unstructured environment. 
• A "builder" and change agent with a continuous improvement mindset, comfortable challenging the status quo to drive efficiency and cultural alignment. 
• Adept at organizational dynamics, fostering healthy, motivated teams. 
• Hands-on yet collaborative, always seeking simpler, more automated solutions. 
• Exceptional problem-solver and communicator, able to develop and articulate fact-based solutions. 

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.