General Manager - The Ritz Carlton Berlin

General Manager The Ritz-Carlton, Berlin

At the heart of Potsdamer Platz, moments from Tiergarten and the Brandenburg Gate, The Ritz-Carlton, Berlin brings together the glamour of Berlin’s Golden Age and the legendary service of The Ritz-Carlton.

Inspired by the city’s Art Deco heritage, the hotel offers elegant rooms and suites, an exclusive Club Lounge, distinctive culinary experiences through POTS restaurant and The Curtain Club, extensive meetings and events facilities, and a refined wellness experience.

We are seeking an exceptional General Manager to lead this landmark hotel into its next chapter.

The Opportunity

As General Manager, you will hold overall responsibility for the strategic, commercial and operational leadership of The Ritz-Carlton, Berlin.

You will inspire a culture in which Ladies and Gentlemen are empowered to create memorable and highly personalised guest experiences, while delivering sustainable financial performance and strengthening the hotel’s position within Berlin’s competitive luxury market.

Working closely with ownership and Marriott’s regional and brand leadership teams, you will shape the long-term direction of the hotel, enhance its commercial positioning and ensure that every aspect of the operation reflects The Ritz-Carlton Gold Standards.

Your leadership will extend across the full hotel operation, with particular focus on:

• Elevating luxury service and guest experience
• Driving revenue, profitability and market share
• Strengthening the hotel’s positioning within Berlin and key international feeder markets
• Developing distinctive food, beverage and destination-led experiences
• Maximising the performance of rooms, events and the Club Lounge
• Building an engaged, high-performing and diverse leadership team
• Maintaining a strong and trusted partnership with ownership
• Protecting the reputation and standards of The Ritz-Carlton brand
• Leading with visible commitment to the hotel, its Ladies and Gentlemen, and the wider Berlin community

The Leader We Are Looking For

You will be an accomplished luxury hotel leader with a sophisticated understanding of the expectations of today’s global luxury traveller.

You will bring:

• Significant General Manager within an internationally recognised luxury hotel brand
• A proven record of leading a complex, high-profile city hotel
• Strong commercial judgement and evidence of delivering revenue, market-share and profit growth
• A deep understanding of luxury service, guest experience and brand execution
• The ability to balance operational discipline with creativity, innovation and local relevance
• Experience developing compelling food, beverage, events and destination programming
• Confidence working with ownership and senior regional stakeholders
• A visible and engaging leadership style, with a strong record of developing executive teams and future talent
• The presence and credibility to represent the hotel within Berlin’s business, cultural and luxury communities
• Fluency in English & German, other additional languages are beneficial 

Above all, you will be a thoughtful and inspiring leader who understands that exceptional luxury is created through people. You will combine warmth, commercial acumen and operational rigour with the ability to honour the heritage of the hotel while continuing to evolve its relevance for the future.

Why Join Marriott International?

This is an opportunity to lead one of Marriott International’s most distinguished European luxury hotels and to build a long-term career within the world’s largest hospitality company.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis protected by applicable law.

At The Ritz-Carlton, our Ladies and Gentlemen create experiences that remain with our guests long after they leave. We invite you to bring your leadership, perspective and passion to The Ritz-Carlton, Berlin.

#LI-JM2

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.