Multi-Property Director of Sales – Leisure

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. 

Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following: 

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. 
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. 
• A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:
  • World class training and development, including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. 

OUR EXPECTATIONS FROM THE ROLE:

JOB SUMMARY

As the multi-property sales contact for leisure customers, the Multi-Property Director of Sales – Leisure is responsible for the overall strategy of the wholesale and luxury consortia segments for JW Marriott Marquis Hotel Dubai, Le Meridien Al Aqah Beach Resort Fujairah and Al Maha, a Luxury Collection Desert Resort and Spa. Achieves personal and segment revenue goals. Ensures business is turned over properly and in timely fashion for proper service delivery. Ensures compliance with Marriott International / JW Marriott Operating Standards to maintain brand integrity. 

SCOPE / BUSINESS CONTEXT 

• A Full Time position based at JW Marriott Marquis Dubai
• Number of Direct Reports – 3
• Titles of Direct Reports – Multi-Property Sales Manager – Leisure, Multi-Property Assistant Sales Manager – Leisure, Multi-Property Sales Executive – Leisure. 

CANDIDATE PROFILE 

Experience:

• Must have (4+) years of progressive sales experience 
• Previous experience in the hospitality industry preferred; experience selling luxury brands and experiential services preferred 

Skills and Knowledge 

• Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio
• Possesses software knowledge (Microsoft Office, etc.)
• Must be able to “Knock on doors” to get the business
• Knows how to conduct research on the Internet 
• Weekly prospecting and soliciting goals
• Uncovering new customers (Local and social) 
• Effective sales skills to up-sell products and services 
• Strong customer development and relationship management skills 
• Knowledge of contract management and legalities 
• Financial management skills, e.g. ability to understand P&L statements, manage operating budgets, forecasting and scheduling
• Strong communication skills (verbal, listening, writing) 
• Strong problem-solving skills 
• Strong customer and associate relation skills 
• Strong presentation and platform skills 
• Strong organization skills 
• Strong “Closing skills” 
• Strong “persuasion” skills
• Effective decision-making skills
• Strong team management skills

Education or Certification 

• College degree preferred

CORE WORK ACTIVITIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

BUSINESS RESULTS 

Sales & Revenue Management

• Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Director of Sales & Marketing. 
• Identifies revenue opportunities for the hotel based on the client profile. 
• Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet the customer’s needs and identifies opportunities to up-sell products and services throughout the sales process. 
• Exceeds company minimum standards with the SFA sales process and acts as a mentor for others within this area. 
• Understands the overall market in which they sell - competitors’ strengths and weaknesses, market trends, supply and demand, etc. 
• Builds and strengthens relationships with existing and new customers to include business trips, sales calls, entertainment, FAM trips, etc.; and effectively conducts customer site inspections. 
• Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals.  Focuses on accounts with larger potential sales revenue. 
• Responds to incoming inquiries within their market segment in a timely manner. 
• Proactively targets not only the local Destination Management Company but also works closely with the end Tour Operator in the source markets. 
• Closes the best opportunities for the hotel based on market conditions and hotel needs. 
• Creates sales contracts as required. 
• Comprehends budgets as needed to assist in the financial management of the department. Understands the impact of department's role in the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals. 

MANAGEMENT COMPETENCIES

• Leadership
• Managing Execution
• Building Relationships
• Generating Talent and organizational capability
• Learning and applying professional expertise

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.