Director of Security and Safety – Four Seasons Hotel Madinah, Saudi Arabia

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Steps from the Prophet’s Mosque, our Hotel will offer luxury accommodation for the city’s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet’s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.

About the Role

We are seeking an experienced, proactive, and highly professional Director of Security & Safety to lead all security, safety, and risk management operations at Four Seasons Hotel Madinah. Reporting to the Director of Operations, you will be responsible for ensuring a safe and secure environment for guests, employees, contractors, and hotel assets while maintaining the highest standards of service and professionalism. In this role, you will oversee the hotel’s security operations, occupational health and safety programs, fire and life safety systems, emergency preparedness, and regulatory compliance. You will develop and implement comprehensive security and safety strategies, identify potential risks, and ensure effective preventive measures are in place across all hotel operations. As a department leader, you will promote a strong culture of safety, security, and accountability while ensuring that all employees are equipped with the knowledge and training necessary to maintain a safe working environment.

What You Will Do

• Lead and oversee all Security & Safety operations, ensuring the protection and well-being of guests, employees, contractors, and hotel assets.
• Develop, implement, and continuously improve hotel-wide security, occupational health and safety policies, procedures, and risk management strategies.
• Oversee fire and life safety programs, including fire prevention, emergency evacuation procedures, fire drills, and coordination with Engineering and relevant authorities.
• Conduct regular safety inspections, security audits, hazard assessments, and risk evaluations across guest areas, kitchens, restaurants, back-of-house facilities, and operational departments.
• Ensure compliance with applicable Saudi Arabian health and safety regulations, Civil Defense requirements, Four Seasons standards, and relevant international safety standards.
• Lead emergency preparedness and crisis management initiatives, ensuring effective response procedures for fires, medical emergencies, security threats, and other critical incidents.
• Oversee the investigation of accidents, workplace injuries, security incidents, and near misses, ensuring appropriate corrective and preventive actions are implemented.
• Lead, train, coach, and develop the Security & Safety team, ensuring high performance, operational readiness, and consistent adherence to hotel standards.
• Collaborate with Culinary, Food & Beverage, Engineering, Housekeeping, People & Culture, and other departments to ensure workplace safety, safe operating practices, and effective risk prevention.
• Oversee CCTV surveillance, access control systems, security equipment, and monitoring procedures to maintain a secure environment throughout the property.
• Develop and coordinate safety awareness programs and employee training, including emergency response, fire safety, incident reporting, and workplace hazard prevention.
• Ensure contractors, vendors, and third-party service providers comply with hotel security and safety requirements while operating on the property.
• Establish and maintain effective relationships with local authorities, emergency services, and relevant regulatory bodies.
• Monitor safety and security performance indicators, prepare incident reports, and provide regular updates and recommendations to senior leadership.
• Manage departmental budgets, staffing, equipment, and resources to ensure effective and efficient security and safety operations.
• Support pre-opening activities, including safety assessments, security system readiness, emergency planning, regulatory inspections, and operational training.

What You Bring

• Bachelor’s degree in Security Management, Occupational Health & Safety, Criminal Justice, Risk Management, or a related field.
• Proven experience in Security & Safety management, preferably within a luxury hotel, resort, or large hospitality environment, with previous experience in a senior leadership role.
• Strong knowledge of security operations, occupational health and safety, fire and life safety, emergency preparedness, and risk management.
• Familiarity with relevant international safety standards, and applicable Saudi Arabian safety regulations and Civil Defense requirements.
• Professional certifications such as IOSH, or equivalent health and safety qualifications are highly preferred.
• Strong leadership, organizational, and communication skills, with the ability to manage and develop a diverse team.
• Experience conducting safety inspections, risk assessments, incident investigations, and implementing corrective action plans.
• Strong decision-making and problem-solving skills, with the ability to respond effectively to emergencies and high-pressure situations.
• Familiarity with CCTV, access control systems, fire protection systems, and incident reporting software.
• Excellent interpersonal and stakeholder management skills, with the ability to collaborate effectively across hotel departments and external authorities.
• High level of integrity, professionalism, discretion, and commitment to guest and employee well-being.
• Proficiency in English.

What We Offer

• Competitive salary in a tax-free environment.
• Housing and transportation allowances.
• 30 days of vacation plus public holidays.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.
• Additional family benefits.

Schedule & Hours

This is a full-time role.

Localization

As part of our commitment to Saudization, we actively welcome applications from Saudi nationals. Join us in shaping the future of luxury hospitality in Madinah.