JOB SUMMARY

This position is part of the Sales & Events team who are responsible for reactive group sales attached or not to events and conferences. By application of strong organisational, communication and interpersonal skills this position is responsible for preparing all event documentation and co-ordinating with hotel departments and the customers to ensure consistent, high level service throughout pre-, during and post-event phases of all events, administration of contracts and inputting group bookings/rooming lists into Opera booking system.

The Events Executive must have impeccable attention to detail and exceptional organisational skills to be able to competently deliver all aspects of the role to the expected standard. The ability to multi task, prioritise and use your initiative are key skills required for this role. This role will have direct client interaction and also admin work.

SCOPE/BUSINESS CONTEXT

This is a full time position at the Hanbury Manor Marriott Hotel & Country Club.

CANDIDATE PROFILE

Experience:

Previous experience within Hotel Industry preferred – Experience in Conference/Weddings & Events, Opera booking system, Sales Force and specifically in dealing with groups/catering and delegations are highly desirable.

Skills and Knowledge:

Strong communication skills (verbal, listening, writing)
Innovative
Pro-active and reliable
Able to work alone and within a team
Excellent telephone etiquette
Strong customer development and relationship management skills
Knowledge of Marriott lodging products, cultures and brand strategies
Effective decision making skills
Good time management
Strong organizational skills

Education or Certification:

A strong level of English, both written and verbal is essential for this role.
High school diploma or GED; experienced (1 - 2 years of experience) in the Reservations/ Event Booking Center or related professional area.

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

Confident, positive and proactive attitude and mind-set
Goal driven: commitment towards achieving hotel’s and team goals
Ability to adapt - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Superior guest relations skills and demonstrates passion for service
Possesses excellent telephone sales skills
Passion for Sales and understanding of processes; can effectively up sell products and services; can bring a sale to closure
To have responsibility of the GRC (Groups) diary to support revenue maximization.
To ensure that OPERA and MARSHA balance.
To make a pre and post event call to organizers in order to maintain the relationship and to gain future business.
Effectively manages customer budgets to maximize revenue and meet customer needs to expand customer base for group/catering sales opportunities.
Manages group room blocks and meeting space for assigned groups
Leverages available eTools (eRooming Lists, eProposals, etc.).
To liaise with the Revenue team to ensure that rooms strategy is implemented appropriately.
To conduct planned and walk in site visits as necessary in a professional manner demonstrating full knowledge of the product and services, tailoring the benefits to meet the guests needs.
Building client and colleague relationships.
To understand the product we offer, including event space, room types/layouts, capacities, and event/restaurant menus.
To conduct site visits, including walk-in appointments and participate in FAM Trips in a professional manner, demonstrating a full knowledge of the hotel products and services, and tailoring the benefits to meet the guests’ needs.
To ensure that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date.
To ensure forecasted event & group revenue is up to date at all times.
To build group bookings in all systems involved and book individual reservations related to events, to ensure that routings and billing instructions are correct.
To produce a detailed and accurate handover sheet for each group/event arriving with full details on payment, room allocations, and individual requirements.
To effectively communicate, in a timely manner, any amendments or alterations to a group/event ensuring that the clients’ needs are always met.
To promote a professional image at all times by being immaculately dressed and presented.
To ensure that every client with a confirmed booking, has a signed contract incorporating Terms and Conditions detailing the agreement between the hotel and client.
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
To ensure company policy on credit checking and payment procedures is adhered to.
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
To maintain an efficient and organised filing policy on all enquiries, options and confirmed bookings.
To contribute, as part of the team, to the smooth running of the Sales and Events Office by following all of the above organisational responsibilities.
To proactively promote Marriott Rewards, internal promotions and Special Events.
To hand over any non-social group enquiries to the LSO, providing as much information as possible.
To process all group bookings through Opera, and MARSHA, including setting up blocks, naming groups, cancelling where appropriate and changing room rates.
Inserting rooms in block grid.
Ensure all postings on group & events accounts are correct and to send out the invoice on the day of departure.
Pull any relevant reports as necessary
Respond to any incoming leads within 24 hours of arrival / social

OTHER

Performs other related tasks as assigned by management
Complies with Marriott International Hotels Limited Regional Office policies and procedures.
Working hours as required to do your job but normally not less than contractual hours.
You are required to be flexible and adaptable to work in other areas or sister hotels as required by management.
Shift work and regular weekend work is part of the role. This may also mean you may be required to work different shifts other than your normal shift pattern.
From time-to-time associates will be rotated from area to area within the department to facilitate their training and development needs
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Perform other reasonable job duties as requested by management.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Event Executive (Social and Weddings) - Hanbury Manor Marriott Hotel & Country Club

🇬🇧 Working in United Kingdom

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